Lumi Privacy Policy

At Lumi Casino, we are committed to protecting your privacy and safeguarding the personal data you share with us. This privacy policy explains how we collect, use, store, and protect your information when you visit our website, create a Lumi login, or use any of our services, including our Lumi casino app. Lumi Casino is operated by White Hat Gaming Limited, registered in accordance with Maltese law under registration number C73232, with our registered office at 85 St John Street, Valletta VLT1165, Malta. We hold a licence from the UK Gambling Commission (account number 52894) for customers in Great Britain, and a licence from the Malta Gaming Authority (MGA/B2C/370/2017, issued 01/08/2018) for all other customers. By using our services, you consent to the practices described in this policy.

Information We Collect

We collect personal information at various stages of your relationship with us, starting from the moment you complete the Lumi register process. The data we gather helps us verify your identity, process transactions, and provide you with a safe and personalised gaming experience.

• We collect your full name, date of birth, address, email, and phone number when you register a Lumi Casino account
• We collect payment details when you make a Lumi deposit or request a Lumi withdrawal, including card information and e-wallet identifiers
• We collect device and browser information when you access our platform via desktop, mobile, or our Lumi casino app
• We record your gaming activity, including wagers placed on Lumi slots and our Lumi live casino tables
• We collect identification documents required for verification checks, including at cumulative deposits of €2,000
• We may record communications you have with our support team via live chat or email

How We Use Your Information

We use the information we collect to operate, maintain, and improve our services. Our use of your data is guided by the principles of necessity, transparency, and lawful processing.

• We use your data to verify your age and identity, ensuring you meet our eligibility requirements
• We use your information to process deposits, withdrawals, and to manage your Lumi casino bonus eligibility
• We use your contact details to send you promotional offers, including a Lumi promo code or Lumi bonus code, where you have opted in to marketing communications
• We analyse your gameplay to detect irregular betting patterns and to prevent fraud or money laundering
• We use your data to comply with our legal and regulatory obligations under our UK Gambling Commission and Malta Gaming Authority licences
• We use aggregated data to improve our game offering, including our slots, live casino, and sports betting products

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience on our website and within our Lumi casino app. Cookies allow us to remember your preferences, keep you securely logged in during a Lumi casino login session, and analyse how visitors interact with our platform. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our website, including access to promotions such as our Lumi no deposit bonus or Lumi free spins offers.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who assist us in delivering our services, subject to strict confidentiality obligations.

• We share information with payment processors to complete your Lumi deposit and Lumi withdrawal requests
• We share data with regulatory authorities, including the UK Gambling Commission and the Malta Gaming Authority, when legally required
• We share information with fraud prevention and anti-money laundering agencies to protect our platform and our players
• We share data with our game providers and live casino partners to facilitate gameplay and settle winnings
• We may share information with law enforcement agencies where we are legally obligated to do so

Data Security

We take the security of your personal data seriously and implement industry-standard measures to protect it from unauthorised access, alteration, disclosure, or destruction. Our systems use encryption technology to safeguard sensitive information, including payment details submitted during a Lumi deposit or Lumi casino bonus claim. While we strive to protect your data at every stage, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with our licensing obligations under the UK Gambling Commission and Malta Gaming Authority. Where your Lumi Casino account remains inactive for 12 consecutive months, we may apply an inactivity fee of NZ$5 per month, with 30 days' notice provided beforehand. Once retention is no longer required, we securely delete or anonymise your data.

Your Rights

We recognise your rights over your personal data and are committed to respecting them in accordance with applicable data protection laws. You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data, subject to our legal and regulatory retention obligations
• Withdraw your consent to marketing communications at any time
• Request a copy of your data in a portable format
• Lodge a complaint with the relevant data protection authority if you believe we have not handled your information appropriately

To exercise any of these rights, you can contact our support team directly, and we will respond to your request in a timely manner.

Age Restrictions

Our services are intended exclusively for individuals who have reached the legal gambling age in their jurisdiction of residence. We do not knowingly collect personal information from minors, and any account found to belong to an underage individual will be immediately closed, with funds handled in accordance with our terms and regulatory requirements.

International Data Transfers

As we operate across multiple jurisdictions, your data may be transferred to and processed in countries outside your country of residence. We ensure that any such transfers are conducted in compliance with applicable data protection laws and that adequate safeguards are in place to protect your information.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our services, including your Lumi login and gameplay activity, following any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns regarding this privacy policy or how we handle your personal data, we encourage you to reach out to our dedicated support team, available 24/7 via live chat, or by email at support@Lumi Casino.com. We are here to assist you with any privacy-related inquiries, including questions about your Lumi Casino account, data usage, or how we manage your Lumi bonus and promotional preferences.